JCC Asia Back Office - Virtual Assistant Atlas Outsourcing Employee Review

Local leaders and officemates are very nice and fun to be with

Hard to take time off, employer acts like they own your life. Low salary for the kind of stress you get. Favoritism is obvious. Every pay day is like an increment of how much you owe them your soul even if its your labor that paid it off. They will guilt trip you even if you need to take sick time off.

- The hiring process is notably more structured than competitors, utilizing rigorous assessments that demonstrate a genuine commitment to quality and client care. This approach respects candidates' time by filtering early (i.e., no further assessments if one part already failed), proving significantly more professional than even a large banking institution I applied for in the Philippines. - The company actively accommodates neurodivergent behaviors (such as fidgeting, leg movement, or chair rotation) during both training and work hours, fostering an environment where employees can focus on their responsibilities without fear of judgment, provided they do not disturb others. - The training period serves as a talent pipeline where each one are not only assessed for performance but also account alignment. Moreover, exceptional performers may be offered roles at a higher level than their original application, demonstrating a clear path for advancement. - The evaluation processes during training is fair, allowing candidates to learn from mistakes and receive constructive feedback before final assessments. - The workspace features a spacious reception and a well-maintained pantry, contributing to a pleasant daily environment. - Employees benefit from unlimited coffee breaks and organized lunch arrangements, supporting work-life balance and well-being.

- The facility presents significant accessibility barriers for wheelchair users, including restrooms that are too narrow and sinks positioned too high specifically for them. Additionally, there is no visible or accessible first aid kit, and no designated Health and Safety Officer; while the company assists with hospital visits in emergencies, the lack of immediate medical preparedness is a notable gap. - Non-VA roles (such as HR and Marketing) undergo a significantly shorter onboarding and training phase compared to VA staff, resulting in higher pressure to adapt quickly without the structured check-ins and ongoing support provided to VAs once they manage their own accounts. - There is a lack of comprehensive, team-specific production guides, even for established accounts, which hinders standardization and efficiency. - The Marketing team appears underutilized, with a lack of active social media presence and a suboptimal website, raising questions about the necessity and effectiveness of maintaining a dedicated team for these functions. - Human Resources is tasked with non-core maintenance duties, such as refilling sugar and creamers, which seems to blur the lines between administrative support and facilities management.