Great place, but not for everyone - Alarm Dispatch Operator Avantguard Monitoring Employee Review

You also talk to lots of rude, frustrated, angry, and scared people too. Since it is a call center, you do deal with talking to all kinds of people, sometimes in life-threatening situations. There is also a steep learning curve to understand the systems. One downside is that the best way to learn is by doing, so there are times when you are learning something for the first time in an emergency situation with someone.