Pros
The core software actually does what it is supposed to do for the most part. It has a lot of potential if you strip away all the noise happening behind the scenes, and you can see why clients initially buy into the platform.
You get to work with some really solid peers who are just trying to put their heads down and survive the day to day. There are some incredibly talented developers and product people in the trenches making things happen despite the chaos.
Honestly, coming up with a third distinct positive is tough when things are this messy. The baseline benefits and compensation are at least average for the industry, and the paycheck clears on time.
Cons
Promotion paths are completely non existent unless you happen to be part of the inner circle. The culture is heavily driven by favoritism and nepotism rather than actual merit, so working hard and delivering results rarely translates to moving up the ladder.
The environment is incredibly unprofessional at the top. I have been on calls where grown adults in leadership positions at each other in front of the team, creating a wildly toxic atmosphere that absolutely hurts morale.
The product north star changes every four to six weeks based on whichever client is yelling the loudest, leaving the team constantly reacting instead of building a strategic roadmap. Nobody knows what is going on, and zero people take ownership of their mess.