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      BCforward,

      Engaged employer

      BCforward, reviews

      Poor Employee Support Experience and Unprofessional Call Handling - Senior Consultant BCforward, Employee Review

      1.0
      31 May 2026
      Senior consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Not Sure, I think there is none

      Cons

      I recently contacted employee support regarding a payroll issue and had a very disappointing experience.After speaking with colleagues, I discovered that several of them had experienced similar issues when contacting support, particularly around communication barriers and unresolved concerns.Poor support experience, communication challenges, lack of professionalism, and inadequate issue resolution. Employees deserve clear communication, professionalism, and timely resolution of issues—especially when it comes to payroll. Unfortunately, this experience fell far short of those expectations.

      avatar
      BCforward, Response
      2d
      Thank you for taking the time to share your feedback. We are sorry to hear that your experience with employee support left you feeling frustrated and unsupported. Providing a positive employee experience is a priority for BCforward, and we recognize that clear communication, professionalism, and effective problem resolution are critical components of that experience. While we are continuously evolving our support processes and service model, feedback such as yours is valuable in helping us identify areas where we can do better. We take employee concerns seriously and remain committed to creating an environment where employees feel heard, respected, and supported when they reach out for assistance. Thank you again for taking the time to provide your feedback.

      Explore other reviews about BCforward,

      5.0
      22 May 2025
      Customer service representative
      Recommend
      CEO approval
      Business outlook

      Pros

      It’s a great company to work for! They’ve been great!

      Cons

      I have nothing negative to say!

      4.0
      19 May 2026
      Customer service agent (csa)
      Recommend
      CEO approval
      Business outlook

      Pros

      Medical, dental, vision, short-term disability insurance, ID protection, and 401k are offered. A good "filler" job if you are needing a paycheck while looking for a better (permanent) position. Low stress level (in my current project). Flexible schedules.

      Cons

      I've worked with this company for 2-plus years and haven't even received a cost of living raise. No real career advancement opportunities. No education or training opportunities. No PTO whatsoever. No paid holidays or sick leave. If you take time off for a doctors appointment (for example) it is up to your supervisor's discretion if you can make up that time. My previous supervisor I was able to do that but my current one doesn't allow it so it means a shorter paycheck. Very discouraging that a person has to decide whether to see their doctor or get a full paycheck.

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