Don't. - Anonymous employee BOUNCE Employee Review

The support office at BOUNCE is experiencing cultural and organisational issues that prospective applicants should be aware of. While the external brand promotes energy, fun and community the internal workplace does not consistently reflect those values. Turnover has been unusually high. Around thirteen people have resigned or been exited within seven months, which is significant for a support office of about thirty five. This level of churn indicates instability and ongoing challenges in retaining staff. Leadership structure and support are inconsistent. New employees are often placed into demanding workloads without clear processes, strong onboarding specific to their role or reliable guidance. Expectations are frequently unclear, communication can be fragmented and the environment often feels reactive rather than well planned. This makes it difficult for staff to feel set up for success. There has also been a noticeable shift in hiring patterns over the past year. As staff leave, several roles have been filled by individuals from Retail Zoo who already have established relationships and social dynamics within the office. This has contributed to a cultural shift where the original identity of the organisation feels overshadowed and questions have been raised about the reliance on one external network. Flexibility has also been reduced. The support office now requires full time on site attendance with extremely limited hybrid options, which has been a concern raised by multiple staff. Overall, the internal culture does not align with the values promoted externally. High turnover, inconsistent structure, top down instability, reduced flexibility and shifting internal dynamics are all important considerations for anyone exploring a role with this company.