Backhaul has plenty of wonderful people to work and learn from. However the leadership and senior staff over the customer service representatives ruin what would otherwise be an excellent position. The leadership is inconsistent, over reactive and draconian. Not only are important policies like work from home not consistent across departments, policies change frequently leaving staff confused and resentful. Policies can be asinine and ineffective, for example, some staff are not allowed to eat lunch at their desk while their peers 5 feet away operate under a different policy that says they can. It makes no sense. In addition to this lack of consistency, leadership allows Senior staff favorites to treat and speak to staff in any manner without repercussion, even being allowed to throw objects for attention. Poor communication skills on behalf of senior staff not only complicate interpersonal relationships and cause undue stress, but coupled with leadership’s inability to control this behavior, these factors perpetuate a work culture that allows abuse to be an open secret with little to no remediation. This keeps turnover chronically high causing constant shifts in responsibilities and eroding away of team morale. One month could be learning to do the job of a senior member, month after it’s expected you perform senior responsibilities alongside additional accounts. This shifting workload is often because there aren’t enough staff that stay long enough to properly service customers. Management has made a push to boost morale with a “fun work culture,” but with such glaring issues as the above, this only serves as a distraction away from the awful treatment of staff. Management had also made grand overtures to expand and fill their office. However, this is an inoperable goal so long as they allow the bad apples to flourish.
