Avoid!! - Key Holder Bath & Body Works Employee Review

1.0
18 Mar 2019
Recommend
CEO approval
Business outlook

Pros

Great discount 30% at all B&BW’s and Victoria’s Secret/Pink stores. Gratis (free company product that company distributes to employees to be able to give their own testimony on) is given every month.

Cons

Unstable hours, paycheck, and terrible management. They expect their employees to go above and beyond and have Key holders sometimes work over 40 hours a week without providing them with full-time benefits or even PTO. SPAH (sales per associate hour) is designed to motivate the team to perform better and track their sales however, this is also a factor into how your hours are scheduled. If you have a low spah then you have little to no hours. It makes sense when you have employees not wanting to sell and do their job but it also punished those who are trying to perform but the traffic is not there or the purchases aren’t large enough. After the holiday season things slow down and people don’t want to spend but the company expects you to make sales plan even without anyone walking by your store. Sometimes my manager would force me to send associated home who had literally just clocked-in. Legally they’re supposed to give you at least a 2 hour notice, needless to say managers often don’t follow this rule. Floorsets are fun because you get to work and listen to music and talk to your coworkers in a more comfortable setting without any customers around and while pulling and pushing new product onto the walls, tables, fixtures. However, every BBW store I’ve Worked for expects you to stay well past your scheduled shift regardless of any plans. And if you try to stand your ground they do all they can to guilt trip you. Working around the holidays can be fun, so much to see and try and so many deals but customers are a lot more rude during this time - don’t apply if you don’t like people.

Explore other reviews about Bath & Body Works

5.0
21 May 2026
Recommend
CEO approval
Business outlook

Pros

Fun co-workers and friendly management

Cons

Floor sets are long and late but easy hours Random hours

1.0
7 May 2026
Recommend
CEO approval
Business outlook

Pros

Good discounts on merchandise, easy work.

Cons

I would have loved to purchase some of their products conisdering the 40% off discount for employees, but they failed to pay me enough to sustain myself let alone buy from their store! I was getting paid about $150 every two weeks! They never notified me about how little I'd be working or about what my schedule would be like, my shifts were completely random. If you want a set schedule each week. this job isn't for you, you're lucky to get 1 shift a week that only lasts about 3-4 hours. Once again, my supervisors failed to mention this, thinking it was more important that I know how to sell products than whether or not I get paid enough to survive. I don't know why there was so much emphasis on selling merchandise to customers anyway, these products practically sell themselves. I had a lot of questions starting out since I was a NEW EMPLOYEE and all and had never worked a job like this in my life, but for some reason my supervisors failed to see this and instead made me feel ashamed and embarassed for asking the simplest of questions. They'd actually get mad and a little sassy at me for asking a question, like where a specific item was or how to do a return. I have to remind you, I had just started and my shifts were so sporadic it was difficult to retain all the info, so I HAD to ask questions.

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