Not What It Used To Be - Geek Squad Operations Agent Best Buy Employee Review

2.0
29 Mar 2023
Recommend
CEO approval
Business outlook

Pros

Employee Discount (items sold at cost plus 5%), more PTO than other employers

Cons

Unreasonable pay caps for positions, 3% annual raises (doesn't match inflation), poses as mental health friendly (they're definitely not), will allow you to get verbally abused by customers daily and still give them what they want, let go of over half the company in 2021 (including loyal employees of over 10 years) and replaced them with part timers. The CEO played it off as something she didn't want to do and that it hurt her, but then turned around and did that. The type of company to make INCREDIBLE profits and only reward management and not increase income for the people who bring in the money for them: the salesmen, the entry level workers. Will hourly announce on walkie-talkies about how many credit cards and Total Tech sales we make, then harassing us to get more, which comes off as so tone deaf when you've got employees barely scraping by with their income, expected to be customer's punching bags, working cl-opening shifts, expected to pickup on all of the cut jobs and not get pay raises for that increase in responsibility. This is the kind of company that will see the low morale and do nothing about it. The door is a revolving one, new faces that don't know the ugly history of this company in its recent years.

Explore other reviews about Best Buy

5.0
13 Apr 2026
Recommend
CEO approval
Business outlook

Pros

A lot of PTO and good benefits

Cons

There is some micromanaging that takes place and might get hectic at times.

3.0
30 Jun 2026
Recommend
CEO approval
Business outlook

Pros

No Need to sell or deal with customers (Much) Constantly moving so you always have a task to do Management leaves you to your own devices Almost all warehouse employees have a set of headphone

Cons

Everyone (Cust & employees) Expect an encyclopedic knowledge on where every single item is. Management seems to think we can lift a 85" tv, pull a washer off the top shelf, stock gaming shelves, and handle store pick up at the same moment. Customers think we don't want to help them when we call someone else to help with sales There's almost too much to do and even though we may have 1-3 employees working at a time, 1 is at the door, 1 is behind store pick up, which leaves 1 employee to handle new orders, deliveries, and down stocking.

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