Horrible Scheduling - Sr. Customer Service Representative BetMGM Employee Review

1.0
9 Apr 2024
Recommend
CEO approval
Business outlook

Pros

The pay was a bit decent

Cons

No set schedules, Favoritism in the worst way

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BetMGM Response
1y
Thank you for sharing your feedback with us. Because our business is a customer-driven, 24/7 model, our schedules are created to match that. Recently, we have added a more structured process in order to create dedicated schedules. The intention is to help alleviate the uncertainty around scheduling moving forward.

Explore other reviews about BetMGM

5.0
18 May 2026
Recommend
CEO approval
Business outlook

Pros

Great company, built from the ground up with great people and success.

Cons

became very corporate in the last few years

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BetMGM Response
1mo
Thank you for taking the time to submit your experience working at BetMGM. We're glad to hear that you enjoyed working with the amazing people on the BetMGM team. There is always room to improve, and we appreciate your feedback for us as we continue to grow as a company.
1.0
4 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are very few positives left that meaningfully outweigh the challenges and current state of the company

Cons

This company feels like a sinking ship. Leadership seems more focused on building personal AI apps and side projects than actually leading their teams or addressing the problems employees face every day. There's little accountability or direction from the top, and the people doing the actual work are left to pick up the pieces. Instead of investing time in supporting employees and improving operations, leadership seems more interested in chasing the next AI trend while the organization continues to decline. Promotions often feel based on favoritism instead of performance, and employee recognition comes across as a retention tactic rather than genuine appreciation. It also sometimes feels like certain employees receive better opportunities and treatment because of who they are connected to or even their last name, rather than the quality of their work. Whether intentional or not, it creates the perception that personal connections matter more than merit, which has hurt morale and trust across the company. Executive leadership also seems completely disconnected from the business. At times, it feels like they spend more time on vacation than supporting their teams, while being largely absent from their responsibilities. The lack of accountability at the top has become impossible to ignore. It's no surprise that so many employees, including members of senior leadership, continue to leave. The majority of the people still here have simply given up and are going through the motions because nothing ever improves. Employees are overworked, underpaid, exhausted, and expected to keep doing more with less while leadership acts like everything is fine. Until leadership starts focusing on people instead of appearances, I do not see this company heading in the right direction.

1
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BetMGM Response
9h
Thank you for your review. We’re disappointed to hear that your experience at BetMGM has left you feeling discouraged about the direction of the business. We have noted your perspectives around favoritism, opportunities for advancement, and leadership. While learning and development, including the enablement of AI, plays an important role in how we evolve as individuals and as a business, we never intend for it to come at the expense of the employee experience. We encourage you to reach out to your People Business Partner and to continue the conversation so that we can better understand and address your concerns.
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