Pros
The mission attracts some amazing people. I am so grateful i was hired when BPF was still a mission centric company. My colleagues were some of the most empathetic and intelligent people I have ever met. Was able to learn so much from them over the past year.
Cons
BPF claims to be changing the EOL industry yet we hire leaders with strictly SaaS sales experience and the same cookie cutter ideas on how to run a sales org. Revenue is all that matters and there is zero empathy for the hard calls the sales team goes through each day. There was even a point when it was declared “unacceptable” for a sales rep to take extra time to prepare for a call with a someone who just lost their child. All that matters is KPIs and making the company $$. Leadership makes this clear with how/when they choose to recognize and support their employees. They will scream and shout with giphys and congratulations when a big sale goes through. But when a rep shares the actual experience of that sale and what it’s like being on the phone with a grieving customer…..radio silence. I think it should be required for every leader to get on the phones themselves to understand the true impact these calls have on our mental health. This is not software sales. We are not robots.