Rethink working here - Customer Service Representative BetterNight Employee Review

Benefits are excellent, reimbursement is fast, pay is great, great communication and management.

I don’t have anything bad to say.

Great coworkers who are just as confused but awesome. Pay not terrible for starting

Layoffs are very common they will add insane amounts of work and force you to agree or say you have to quit and refuse to give you more training. Said it was an admin job when it was actually a call center. Horrible micromanaging but somehow they will ignore or not answer your questions correctly almost every time. Unsafe work conditions at offices and even worse micromanagement if you are WFH. Another review mentioned zero communication for company wide changes this is very true they will just change the SOP in their AI and not tell anyone about the change but then get mad you didn’t know. Managers would rather you hang up on a patient than wait for a correct answer. No room for growth they will just move you around or hire someone who will do your work for less. Clear favoritism and managers will act like you’re the problem when you question them or have complaints. This job made my mental health so bad, I was depressed every weekend knowing I had to go back and several of us cried on the job, I even had nightmares about this place while working here. I would never work here again even for triple the pay