Pros
The money, and the potential to make more more money within the role.
Cons
Training - Training short, which is not that bad if you are looking to get on the “floor”, but you will learn that EVERYTHING you do is monitored, its borderline creepy and there has to be a privacy violation somewhere. Even if your microphone is muted they can still hear you; not only can they hear you but they will literally talk to you through your headset when you least expect it or you’ll hear someone breathing in randomly in your right hear! They have MOTION SENSORS embedded into the unchangeable settings of your browser so they’ll know if you are not at your desk. Do not use your WiFi on their equipment. Only use an Ethernet cord, as WiFi will allow them to send packets to your network and watch internet traffic that comes from your PERSONAL DEVICEs. The lack of privacy and the constant monitoring is something that will start in training and last until you are fired (and you will be fired)! The role - You will work in a never ending back to back call center environment, and adhere to metrics that are not obtainable without manipulation on your part. The clients they have are lied to by the sales team and you will be expected to maintain the lie, and keep the client in a state polite confusion as you silently prepare them for a bankruptcy they did not sign up for. The calls are manipulated, and the “good” calls will go to the favorites and the “bad” calls will go to the individuals they want to fire. Leadership - They do not know how to lead. The lack of skillful leadership is why the turnover and termination rates are high. The company overall is UNETHICAL, because the company business model lacks ethics it creates a toxic environment where only leadership, and I say that loosely, is safe. Individuals with any element of a CLIENT FACING task are considered disposable and of little value. And it’s definitely givin HIGH SCHOOL clique vibes. Stability- if you are good and they “like” you they probably keep you around, but you should still walk on egg shells. If you are good and need a place where you can make a lot of money quickly and move on, then apply. HOWEVER, if you would be leaving a job you’ve had for years because the pay “seems” better, or you are looking to work remotely, you should avoid. Everything that glitters is not gold! You don’t want to leave a stable environment for a short term gain, hideous resume’ stain, and a termination (for those who have never been fired). What’s the lie? Ethics concerns? - They rope people who are looking for financial relief into breaching contracts with creditors. The LIE is the tactics they use to gain clients. They verbally omit or gloss over information like 25% fees, high risk of lawsuits, risk of foreclosures, and repossessions- greedy sales people or clients who misunderstand will wrongfully enroll accounts like like car loans and mortgages! They MISLEAD clients into thinking that they are signing up for a consolidation LOAN to pay off their debt all at once. Research debt settlement versus debt consolidation loan. It’s a legal scam, as debt settlement is something individuals can do on their OWN, without middleman VULTURES like Beyond Finance.