Pros
When joining Birdeye, I was very impressed with how thorough the sales onboarding program was for my first couple of months. I learned incredibly valuable information and was trained to perfection on how to hold an effective discovery call, cold call, and find success with booking meetings. The big downside is if you don’t meet certain metrics in your “boot camp”, you’re fired. Which by the way was not clearly communicated during my interview process. Another plus is that the review product is very solid.
Cons
Since I wasn’t given the option to have an exit interview when deciding to leave Birdeye, I had to come on here. Never have I ever worked at a company with such poor communication, and lack of direction. It was impossible to do my job effectively at this company with the amount of headaches I faced on a daily basis. Having to constantly deal with onboarding issues, “pipeline hygiene” (which preferences were never clearly communicated), unqualified opportunities, putting out fires for SDR/BDR, untimely dial blocks, and an ungodly amount of pointless internal meetings, it felt as though closing deals was the LAST priority. There were also numerous instances that when I was about to close a deal, I would be told the feature I sold them on no longer exists or doesn’t work the way I was previously told. This is because this was never communicated to us. I spent most of my days here fighting a level of frustration I’ve never experienced before with many questions consistently going unanswered as it appeared they fired anyone in sales who knew how to do anything and would’ve been able to assist me. If you choose to work here as an AE, be prepared to walk in to build from the ground up, there is new leadership that can hopefully put out this dumpster fire.