Pros
good coworkers. I do believe most of the people here are morally just- however everyone is under pressure from execs & management to 'box-check', that they lay aside what is right to 'get it done' & meet KPIs. I will expand below.
Cons
HOWEVER, this need to meet KPIs is the crack in the whole company, not everything is QUANTITATIVE & you cannot run your company as such. curious about your churn rate? because your employees are sadly, so disillusioned by KPIs that they forget we are working with real people!!!! This breaks down to the corporate stereotype, 'people are only numbers'. HOWEVER- at Birdeye this also applies to customers. Birdeye is looking to get a quick sign to boost numbers for a board & simulate success. This is destroying their retention. This happened to me as well, feeling so siloed that I was in a haze of a video game & not real life. This box-checking is the reason for the company's impending downfall. Also- with the outsourcing across the globe, I have no problem with HOWEVER they are doing so to cut corners. Being that employees from india make a FRACTION of what their equals in America do, for the same work. This makes NO SENSE to me given the founder of the company. MOREOVER- as a rep I was continually gaslit by directors about my ability, leading me to believe that I had no actual value & that I was 'lucky' to have a job as it is. This made applying to leave increasingly difficult due to my deteriorating sense of self. NO wins were celebrated & I was ALWAYS met with smug demeaning coaching from heads. ALSO- the level of busy work & off loading of responsibilities only served as higherups trying to justify their existence. So much so that when we pivoted & emplemented a new tool [company wide] or strategy- it was NOT hypothezied or measured & immediately dropped. I was asked REAPEATEDLY to leave a 'heartfelt' review on here to boost the score. & asked if I had to send back to management. IF YOU ARE A REP PLEASE KNOW THAT THE OTE IS GROSSLY MISREPRESENTED. Recruiters & employees boasting 80% attainment of quota when in actuality this is MAYBE 10%.