Not honest with employees - Service Technician-Voice Black Box Employee Review

2.0
4 Dec 2019
Recommend
CEO approval
Business outlook

Pros

Good Benefits. Office employees get along with each other.

Cons

Doesn't give raises. Managed to eliminate jobs with no warning.

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Black Box Response
6y
Thank you for taking time to comment on your experience while at Black Box. All feedback we receive is valuable. I agree, our benefits are competitive and our work environment and culture are definitely that of teamwork and camaraderie. I’m also pleased to share that our annual performance and merit review cycles are on plan for Spring of this year. As we worked to turn our organization around, we did have some right-sizing that impacted team members. Reductions are never easy, but I am pleased with how the team executed the plan, providing as much advance notice as possible and maintaining respect for each individual. Fortunately, those times are behind us now and we are on track to remain profitable and to grow, globally!

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5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
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Pros

Dynamic work environment and outstanding leadership

Cons

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1.0
22 May 2026
Recommend
CEO approval
Business outlook

Pros

The data center work itself was interesting and there were opportunities to gain exposure to large-scale projects. Some coworkers on-site were supportive and hardworking.

Cons

Leadership and communication were extremely inconsistent. There was little structure, minimal training, and employees often felt like they were expected to figure things out on their own without proper support or mentorship. Workloads and expectations changed constantly depending on who you spoke to. The company talks about growth, but many employees are underutilized or not actually developed professionally. It often felt more reactive than organized, especially from upper management. Decisions were made with very little transparency, and morale suffered because of it. There was also a noticeable disconnect between corporate leadership and the realities of what was happening on-site. Many employees felt expendable rather than valued.

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