Customer Support - Customer Support Representative Block Employee Review

As a former support representative, the experience in the role was much different than what was initially communicated during the interview process. Talking to merchants was not the issue, in fact I quite enjoyed the conversations here and there with those who genuinely needed help with their business. I had hoped to find more willingness to work as a team, better organization, and more diversity and structure within the company, instead there are immature self centered employees who tend to run trainings and leads who applaud like mindedness of an office culture that thrives on "OMG's!" and ego boosts every other hour. There is a real world out there where people work hard for a living, those who complain about "how come breakfast hasn't arrived at the office?" should perhaps focus more on their actual job than what perks they can take advantage of next.