Lying to Clients About Catastrophic Data Loss and Security Breaches - Anonymous employee BlueMatrix Employee Review

1.0
15 Apr 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

New office. A good place to move on from. There is nothing about the place good enough to outweigh the negative environment at BlueMatrix.

Cons

Title: Lying to clients about Catastrophic data loss and security breaches I was pressured to lie to clients on a daily basis. Upper management is afraid that people will speak openly and let slip the lies that they have told the clients and the other departments. Because of this, management encourages a paranoid atmosphere where employees are afraid to speak to one another and competing departments are viewed with suspicion if not outright hostility. Important meetings are held in secret, and often scheduled strategically so that discussions happen when certain individuals are out of the office. The environment is notoriously political. Management stokes rivalries and encourages employees to file complaints against members of competing departments in order to gain more political leverage. Regardless of employee performance, management decides ahead of time which individuals are earmarked for success and supported, and which are to be left to their own devices. Employees that are friends and family to management are given special treatment and are considered royalty. Relational aggression, bullying, and verbal abuse from support and tech middle management, and from upper tech management is a daily occurrence. Gossip, rumor, and manipulation are the norm. About their rivals, they spread salacious false rumors including drug use and sexual affairs in the workplace. To put it bluntly, the environment at BlueMatrix is utterly toxic. Relational aggression and bullying from support and tech middle management, and also from upper tech management is a daily occurrence. Gossip, rumor, and manipulation are the norm. About their rivals, they spread salacious false rumors including drug use and sexual affairs in the workplace. To put it bluntly, the environment at BlueMatrix is utterly toxic. No matter how competent you are, you will never be promoted here because they hire from the outside. Then again, you also won't be fired because everything is done by seniority and once you get past the six month probationary period, no matter how incompetent you are, it is unlikely that management will be organized enough to all get together and agree to fire you. Management from different departments do not see eye to eye on anything, and are deadlocked so tightly that they intentionally cancel, sabotage, or give orders that conflict against each others projects. Sometimes it seems that they do this in retribution, just to give their rivals a hard time. Many managers at BlueMatrix therefore feel the need to commission projects in secrecy, which causes hundreds of hours of duplicate work. Because of the aformentioned factors, the attrition rate at BlueMatrix is very high, and those who could do so have escaped onward and upward to better organizations. Many of those remaining at BlueMatrix remain only because they are too apathetic, entrenched, or underqualified to move on. The organization brings in new blood, but the new employees are cripplingly burdened by the need to support ancient undocumented and brittle legacyware from the late 1990s and early 2000s. BlueMatrix has become a bloated bureaucratic quagmire where the ratio of management to subordinate hovers around 1:1. No action at BlueMatrix is too small to require forms to be filled out in triplicate. Even then, it is difficult to get anything done because of infighting, and because everyone who understood the system have moved on. Many employees, including upper management, are overwhelmed by these factors, and deal with it by "checking out" and disengaging. There are some people who have checked out once years ago and have never come back from it. BlueMatrix takes young, engaged, excited employees and turns them into toxic and apathetic zombies. Newer competitors that are unburdened by these issues are surfacing and circling like sharks. Meanwhile BlueMatrix is selling decades-old legacyware, and tearing itself apart from infighting, and the writing on the wall is painfully obvious. BlueMatrix has only a matter of time in its apathetic slumber before a newer, faster competitor enters the market to supplant it. I can not emphasize this enough: you do not want work here. Do not believe the press releases with smiling faces and projections of prosperity and soaring growth. Do not believe the five star reviews. These are propaganda from the organization's PR department. BlueMatrix is so utterly toxic that you need only scratch the surface to see it. Even if you are starving, unemployed and desperate, unemployment is more preferable than working at BlueMatrix. The environment is intolerable, and I strongly urge readers of this review to explore any number of other companies that are competing successfully in the Financial Services SAAS marketplace.

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BlueMatrix Response
9y
Dear reviewer, It is regrettable your sentiment of the firm is negative. Your comments have some constructive elements. Bullying, in any form, has no place at BlueMatrix or, indeed, any organization. Nevertheless, it's important to categorically refute the main accusation of data loss or unreported security breaches - neither have occurred. Security and data protection receive the highest level of attention. BlueMatrix absolutely encourages transparency and honest communication, and if management is not available, or unwilling to act, we ask and demand that the account manager contact the client directly with any concerns over data security or any other client issues. The client interests always come first. A bonafide employee would know this . It's sacrosanct. BlueMatrix has founded its business on transparency, accountability and trust, and will continue to operate by these tenets. Sincerely, The BlueMatrix team Less

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