Overworked - Custimer Service Representative BoilerJuice Employee Review

Taking your final steps out of the company

Massive turnover of staff! Like a cattle market! It’s a shock if you actually stay beyond 4 weeks by either being told to go or leaving as the environment is toxic, clicky, training non existent and zero support from team leaders

no weekend is the only good thing to work there

Everything was good during the training. once we started getting on calls , it was far from perfect. we were being told to be firm and empathies with the customer in each call but with no proper solution. Every time customer called to take an update about their product and the only thing we could say is apologies and as we didn't have any information. we were then told to escalate it to the proper channel and it wasn't resolved for weeks. customer again end up calling with no update. even at times we genuinely wanted to help customers but we were not allowed to make a direct contact with the vendors as it has to go through with the team leader. I understand this point as well but there were some customers aged 75+, disabled, and one lady literally cried . I am sorry but this is not customer service at all and this wasn't I had signed for,, The Team leaders are quite unsupportive and we were were being watched like for every call made me really uncomfortable at times. people were being laying off just like that without a proper intimation. I started getting anxiety issues . this is unethical in my opinion.