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Books-A-Million

Is this your company?

Great company to work for...... If you like being treated like a piece of sh*t - Customer Service Representative Books-A-Million Employee Review

1.0
8 Jan 2015
Recommend
CEO approval
Business outlook

Pros

over 5 minutes and still nothing, so I guess I'll move on to cons

Cons

you name it. Verbal harassment. Unrealistic expectations. After being a victim of their sales and marketing approach, I think I could maintain more integrity as a door to door wiener salesman. They literally try to program you to give terrible customer service and rip people off. I was actually told to delete a customer service request- "Just delete that one. If it's really important they'll try again." Wow! Where's the reward? Not in the $12/hour, that's for sure. Not only should you not work for this company, but you should tell everyone you ever meet to never support a company like this. Buy your books somewhere else. Anywhere else.

Explore other reviews about Books-A-Million

5.0
14 May 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-Easy job, very fulfilling work environment -career opportunities -Employee discount

Cons

I can’t read all the books in the store

4.0
28 Apr 2026
Recommend
CEO approval
Business outlook

Pros

Opportunities to move up and gain more knowledge, enjoyable workplace with flexibility and open lines of communication. Feel valued and fulfilled. Corporate and home office has improved communication and clarity significantly, Company allows stores more freedom in how they achieve success and what their stores can decide on when it comes to changes and updates.

Cons

In my opinion, pay can be on the lower end. Experience can be dependent on your management/person above you, but that is usual.

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