Pros
In its earlier stages, Booth & Partners fostered a genuinely people-first culture, emphasizing a comfortable and inclusive environment where employees felt valued and supported, with a core focus on creating opportunities for Filipino workers to thrive. There was a time when senior leadership, including the founders, were highly accessible and engaged, making interactions feel collaborative and egalitarian. The original intent to build a business that balanced purpose with profit and supported its teams was commendable and created a strong sense of community.
Cons
The company's recent push for fast growth has clearly hurt the values and the way it used to put people first, making the slogan "Growth Without Compromise" feel fake and just for show, not matching what's really happening inside. A lot of new top leaders and managers came in, many from big, old-school BPO companies like Concentrix and TaskUs. This caused a big, bad change in the company's culture. The leaders who used to be easy to talk to are now far away and don't talk much, focusing more on outside awards and charity events than how employees are doing. This new talk from leaders about "sacrifices for growth" goes against the old idea of putting people first. This made many long-time, important employees leave, and teams got smaller, making you wonder if the company still cares about its people. The company now seems to be acting just like the typical BPO companies it used to try to be different from. Their plans might help growth, but they seem to be destroying the special, supportive culture that brought good people here and made them stay. It's really frustrating to see the company's public image, often shown in LinkedIn posts that seem written by someone else, talking about values and community. But then you go to the office, and it's like a ghost town with people you don't know, and the old community and spirit are just gone. Also, even though people keep talking about no salary increases on platforms like Glassdoor, this big problem is never fixed or even talked about in meetings. When the people who built the company's special culture are gone, it makes you seriously wonder who the company really values as it tries to grow.