Pros
There was tremendous growth and opportunity. Lots of entry level positions. The newer employees were friendly and eager to learn and help.
Cons
Lots of managers had risen through the ranks together from working at the call center, so up until 2011 very little talent came from the outside. As a result, there was definitely a divide between tenured workers and newer associates. Just like in "Mean Girls", If the queen bee didn't like you, then neither did any of her friends and heaven help you if you got assigned to a role that one of them wanted. Then the lying, backstabbing and passive aggressive actions started. The staff is about 80% women, and, as a woman I hate to say this, the environment is very catty, gossipy, and you need to make sure that you don't make anyone mad. Professionals and managers had a very clerical mentality. Example: even though they offer flex time, co-workers would note by commenting on when they thought you were late or not putting in adequate hours. Such as, "I noticed you left at 4:15 yesterday"
