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Brightview Senior Living

Engaged employer

Voted Best Workplace? No way. - Activities Coordinator Brightview Senior Living Employee Review

1.0
15 Feb 2022
Recommend
CEO approval
Business outlook

Pros

Free lunch, Nice building, Residents.

Cons

Management is totally non existent. From the top to the bottom.. Very little training given. Meanwhile, you are expected to handle 30 residents of all mental health categories by yourself for most of the day. It is extremely Exhausting mentally and physically. Never recognized for your efforts. NEVER. Must work full lunch and dinner shift serving residents meals. Residents in Memory Care Unit allowed to act in unsafe/sexual inappropriate manor (management ignores behavior... Their excuse is the bad behavior is part of the residents condition and it is, what it is. Just accept it. I feel really bad for the Memory Care Residents. They are nice people and get treated with no respect and the woman feel uncomfortable every day. It is hard to watch letting these action go on.

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Brightview Senior Living Response
4y
Thank you for providing your feedback. Brightview spends considerable time and resources to be a great place to work for all 4,700 associates, the majority who work in frontline positions. For the last three years, Brightview was recognized as the #1 senior living company by Fortune Magazine. We were also honored as a Fortune Top 100 Companies to Work For across all industries in the United States. This ranking is based on an annual anonymous survey of almost 200,000 associates who work in the senior living industry – the majority of which are frontline caregivers, dining servers, housekeepers, activities assistants, and maintenance technicians. 90% of responders to the survey said that Brightview is a great place to work, 92% say they feel pride in their accomplishments, and 94% say they feel welcomed. Additionally, we provide a year-round hotline that associates can use to anonymously report any management concerns they have, which the Home Office will investigate. Regional directors visit the communities frequently, providing another layer of oversight and advocacy for all associates. It is our intent that every associate feels engaged, valued, and rewarded for their contributions. If you are a current associate, we would appreciate the opportunity to review your specific concerns.

Explore other reviews about Brightview Senior Living

5.0
18 Jun 2026
Recommend
CEO approval
Business outlook

Pros

I am retired from a career in programs at a non profit human services organization and working part-time at Brightview Senior Living has given me the opportunity to continue to use my skills and experience plus find purpose and engagement in my retirement years. The work is so rewarding! I am able to develop meaningful relationships with the residents and the work environment fosters positive team collaboration with fellow co-workers.

Cons

There are no cons for me.

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Brightview Senior Living Response
1w
Thank you for your thoughtful review and for being part of the Brightview family for more than 10 years! We're honored that Brightview has provided you with an opportunity to continue making a meaningful impact in retirement. It's so wonderful to hear that you've built strong relationships with residents and enjoy collaborating with your fellow associates. Thank you for your kind words and encouragement. We truly appreciate all that you do!
2.0
6 Jul 2026
Recommend
CEO approval
Business outlook

Pros

Sounded very good during orientation

Cons

I was hired as a Med Tech for the new Northfax location, but what was promised in the interview completely changed once hired. Because the community lacked the necessary operational licensing to have Med Techs working, management forced new hires to travel to various locations across Virginia and Maryland to work shifts as CNAs. While they claimed this was "training," it was explicitly admitted that it was just to give us hours because the Northfax site wasn't ready and wouldn't be for months. How can you "train" for a role you do not currently have the operational ability to perform at that site? Furthermore, this training could have easily been done at the locations they sent us to, rather than forcing excessive travel. The locations they demanded we travel to completely defeated the purpose of applying to a convenient, local community, and no mileage or gas reimbursement was ever offered to cover the extra commuting costs TO WORK these CNA shifts. When I politely voiced these concerns to local administration, the response was highly unprofessional. I was told I was "not a team player," that this wasn't the company way, and I was openly threatened that speaking up would hurt my chances of future advancement. Leadership used guilt tactics to cover up the fact that their own operational processes and licensing were not in order. Furthermore, when I requested to pause traveling to distant locations until I could speak with HR, local administration—including top site leadership acting as the regional HR contact—attempted to write the situation up as a "refusal to train" just to cover themselves. As of now, I still have yet to receive a response from regional HR to confirm if cross-state assignment in a different state where an employee holds no local license to work is even compliant. They tried to create a justifiable record against me when I chose to remove myself from that environment. You cannot force people to take a job they did not ask to do and then try to make them feel like they are doing something wrong. While CNA duties are a natural part of a Med Tech's scope, full disclosure from the start would have been the honest approach. The extreme lack of transparency from administration and the manipulative environment made it clear this culture was not what was sold to me. It was a massive management issue involving misrepresentations that go unaddressed.

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