2mo
Thank you for your feedback. While we’re glad you recognized our benefits and location, we take the concerns you’ve raised seriously.
We expect a high standard of leadership visibility, communication, and accountability across all levels of the organization. The experiences you’ve described do not align with those expectations, and we are actively addressing gaps in consistency, follow through, and engagement on the floor. Sustained improvement is a priority, and we are reinforcing clearer ownership and accountability to ensure initiatives are implemented and maintained.
We also want to be clear that quality and operational standards are not optional. We are continuing to invest in stronger processes, more consistent communication channels, and increased leadership presence to better support our teams and drive results.
We recognize that trust is built through action, and we are committed to making measurable improvements. Feedback like this plays an important role in holding us accountable to that standard.