Toxic culture with shifting goals and limited growth - Capacity Account Manager C.H. Robinson Employee Review

2.0
25 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Not much that I can think of, would say its decent pay but they move the goal posts on goals every year so once you get comfortable with your goals and achieving your target to them hitting the reset button and back to square one

Cons

The culture has shifted in a very negative direction. Top performers can still feel boxed in by limited growth opportunities, changing expectations, and compensation structures that do not always reflect actual performance. There is a heavy focus on control, office attendance, and short-term metrics, while trust and morale continue to decline. It can feel political, exhausting, and disconnected from the people actually driving results. Very toxic for capacity reps, they do everything wrong and contstantly are the whipping posts for commercial teams who are always in the right

Explore other reviews about C.H. Robinson

5.0
26 May 2026
Recommend
CEO approval
Business outlook

Pros

its been amazing, great enviornment

Cons

none, everything has been amazing

2.0
24 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Great Employees and great benefits

Cons

To big a focus on AI and replacing people with the tech. They keep re-enforcing the "Human in the Loop" but that's trash. They did mass layoffs today again. I feel bad for the Account Managers that are still there.

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