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      CAI

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      Terrible benefits - Service Desk Analyst CAI Employee Review

      1.0
      10 Dec 2021
      Service desk analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Work could be done remotely if preferred

      Cons

      Awful benefits. No PTO, real below pay than the market - you make more at chick fil a -, you feel unworthy to the company, no sick days, no holidays.. Bothering managers.. I was really successful at what I did according to my teammates, my manager, and their clients. We still are in touch with many. But overall, the company is awful for any human being since they don't make you feel you're part of the company. I had to go to ER one day and when I got back, first thing the HR asked me is to submit the time I was off as out of office. They knew I went to ER but they didn't even care if I was ok or not. Awful human beings. They don't care you live or die, they care their own business.

      avatar
      CAI Response
      4y
      Thank you for your feedback. We are committed to creating an enjoyable work culture and are sorry to hear it did not meet your expectations. We continuously evolve our benefits package by paying close attention to what our employees want as well as market best practices. Work from anywhere model, work-life balance, and professional development opportunities are the core focuses of our benefit offerings. We will take your thoughts into consideration as we continue to improve upon this package. We also welcome a further conversation about your experience. Please contact our HR department if you wish to discuss.

      Explore other reviews about CAI

      5.0
      5 Mar 2026
      Business analyst
      Recommend
      CEO approval
      Business outlook

      Pros

      Great people Good benefits Collaborative teams

      Cons

      Some weekend work is required

      avatar
      CAI Response
      3mo
      We appreciate your time at CAI and thank you for leaving us a review! We are so happy to hear about your positive experience you had with CAI and the insight you provided. We wish you the best on the next step of your career journey!
      2.0
      20 Apr 2026
      Manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - Opportunity to work on interesting, high-impact projects. - Flexible work environment that supports work/life balance. - Many talented and knowledgeable colleagues across the organization.

      Cons

      - Leadership dynamics can feel misaligned, particularly when less experienced teams are driving decisions that impact more tenured professionals. - Career growth feels unclear and, at times, unattainable without the "right" visibility or relationships. - Cross-functional friction is common, and navigating disagreement does not always feel supported or safe. - Compensation and advancement do not consistently reflect market expectations or individual contributions. - Organizational priorities can feel disconnected from the day-to-day experience of employees.

      avatar
      CAI Response
      2mo
      Thank you taking the time to share your thoughts. The level of thought and care behind it reflects someone who is genuinely invested in seeing CAI succeed, and that does not go unnoticed. We're glad to hear that the opportunity to work on meaningful projects, the flexibility of our work environment, and the caliber of your colleagues have been consistent highlights. At the same time, we hear that your broader experience has left you with real concerns, and we take that seriously. We encourage you to connect with our HR team at HCM@cai.io directly to share your thoughts in greater depth. Every perspective from our team members matters, and we are committed to listening. Thank you for your continued dedication to CAI.
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