Pros
at the time i worked there, it was fully remote for service desk analysts if they so chose. the manager i had was a very friendly and understanding person.
Cons
pay is on the lower end for the position. you will be given multiple accounts - if youre able to wear many hats, then power to you. Ex - you are assigned to provide support for 3 different accounts Account A) XYZ university Account B) XYZ Bank Account C) XYZ Vacation and Travel company each account has their own processes for what you can and cant do in terms of support. each account has their own greetings and standards of what you need to verify a user. each account has their own rules of what teams handle what escalations and what channels you must go through. each account has their own different apps and softwares. the list goes on. personally, i found this to be slightly overwhelming since you never knew who or what account was going to be on the other end of that phone at any given time. I felt that being forced to be a jack of all trades instead of an expert on one accounts processes and software had a negative impact on my ability to provide the best quality service
