Coworkers are great, but company is a mess! - Webmaster CPA Site Solutions Employee Review

I was told when I first began working for CPASS that they were recently acquired by a company from California (ProSites) and that they were still adjusting to the merge. What I learned later was that they were acquired YEARS prior to me being hired and were still having major issues with communication, resources, & management. ProSites' management & HR seem to be totally clueless on how to handle a company that's thousands of miles away. The webmaster position is a stressful position to begin with, as it's your typical call center tech support position, however we are also horribly understaffed and disorganized. The turnover is absolutely ridiculous. More people have left the company during my employment than the number of months that I have worked there. When you're understaffed, underpaid, and mis-managed, morale goes down and turnaround time suffers. When turnaround time suffers, clients get ANGRY. Handling so many angry clients on a constant basis while dealing with the stress of a crumbling company is not worth the miserable pay that we're given. On top of all of that, the office/building is absolute garbage. We recently had a flesh fly infestation due to dead animals in the walls. We were expected to work while hundreds (maybe thousands) of giant flies buzzed around the office. The infestation wasn't much of a surprise to us, as a foul dead-animal odor is occasionally smelled in the sales room. It was pretty disgusting!