Pros
A terrific heritage which lays a great foundation for talented employees to make a difference. Financial stability, which allows for good investment for compelling ideas. The people are wonderful, very collaborative and supportive--not the aggressive, competitive wall street kind of culture. The leadership cares about culture and employees. People really care about the member, company and each other. Sounds hokey to some, but my colleagues are among the most supportive of my career.
Cons
Opportunity to shore up the infrastructure. There is opportunity for efficiency and when coupled with a competitive marketplace, there are unpopular initiatives that need to be executed. The downsizing is upsetting the fabric of a family-oriented environment. Culturally, it is hard to balance the customer and profitability without being vilified. It is sad, because many employees don't see that the company cannot stay on the path of the past. It's a competitive marketplace and if the company remains status quo, no one will have a job.