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      CSAA Insurance Group, a AAA Insurer

      Engaged employer

      CSAA Insurance Group, a AAA Insurer reviews

      Didn’t realize how toxic the IT culture was until I left - Delivery Specialist CSAA Insurance Group, a AAA Insurer Employee Review

      3.0
      21 Jul 2018
      Delivery specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      CSAA is a good company with many great people. Benefits and pay are great. There are currently too many people within the IT department though, mostly due to large programs ending that have caused some negative impacts. There is a new remodel of the office in Glendale with adjustable desks that are a major positive. Work/life balance is also a pro - although they could increase worker output if they work on engagement and encourage more improvement work.

      Cons

      The culture of IT was toxic when I left. They have fired a few executives that will help improve, but really need to go through a few more. Some Executives belittle employees, as well as Managers. Large projects are mismanaged, and there are too many people right now for the amount of work that exists. It’s a small company that has a massive IT population. I’m hopeful that some of the changes taking place will correct the culture and improve engagement, as there are skilled people there, just misguided/misled. They may be able to reduce their management layer as well by a good 20-30%. It isn’t the best place to work in the valley within IT. I think back in 2010 it may have been, but it certainly isn’t anymore.

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      7y
      The comments expressed here do not reflect who we are. Sorry to hear that this was your experience. We are always looking for opportunities for improvement so thank you for sharing your concerns. Lots of change has taken place in the last year and we are hopeful about the future here.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      28 May 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      4 Jul 2026
      It sr. manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Delivery Specialist reviewsCSAA Insurance Group, a AAA Insurer review