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      CSAA Insurance Group, a AAA Insurer

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      CSAA Insurance Group, a AAA Insurer reviews

      Company has gone to garbage - Senior Claims Advisor (But Keeps Changing) CSAA Insurance Group, a AAA Insurer Employee Review

      1.0
      24 Jun 2020
      Senior claims advisor (but keeps changing)
      Recommend
      CEO approval
      Business outlook

      Pros

      No pros anymore they've gone from a great place to work to a desperate company doing anything to stem the loss of roughly 2% of their customer base per quarter regardless of the toll it is taking on current employees

      Cons

      I have had 4 job titles in as many months company is on the verge of collapse because they chose to remain 20 plus years behind the rest of the industry when it came to marketing and technology. They have made it a point to quadruple the work load of all employees in what used to be the claims dept as they have collapsed roughly 5 job titles into a single role with 0 additional compensation not to mention they now expect the claims dept to double as a sales dept as well further proving the executives have 0 clue as to what they are doing and are about to lose a large chunk of experienced employees do to their very poor decisions in the last 6 months

      avatar
      CSAA Insurance Group, a AAA Insurer Response
      5y
      Although we disagree with many of these points, thank you for taking the time to post.

      Explore other reviews about CSAA Insurance Group, a AAA Insurer

      5.0
      28 May 2026
      Commercial casualty adjuster ii
      Recommend
      CEO approval
      Business outlook

      Pros

      I am grateful for the resources and vendor relationships that Mobilitas provides. They help me work faster and more efficiently as a Commercial Casualty Adjuster. I also appreciate that the company supports the use of AI, which helps make our work easier and more efficient.

      Cons

      Opportunities for advancement have become more limited over the past year. It feels like there is not a clear or effective path to move into leadership. The current leadership programs do not feel very helpful or are not geared toward claims roles. It can also feel like staying in the same position for a long time before being seriously considered for promotion.

      1.0
      4 Jul 2026
      It sr. manager
      Recommend
      CEO approval
      Business outlook

      Pros

      - High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

      Cons

      - Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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      CSAA Insurance Group, a AAA Insurer reviewsCSAA Insurance Group, a AAA Insurer Senior Claims Advisor (But Keeps Changing) reviewsCSAA Insurance Group, a AAA Insurer review