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CSAA Insurance Group, a AAA Insurer

Engaged employer

Heavy Workload - Claims Specialist CSAA Insurance Group, a AAA Insurer Employee Review

1.0
1 Nov 2022
Recommend
CEO approval
Business outlook

Pros

Starting pay, and training was okay.

Cons

Extremely heavy workload, and unrealistic expectations. People would quit left and right, each adjuster would have hundreds of claims, most people were backed up. Work load accumulates 24/7, very short staffed. Actively saw people crying on a daily basis from stress.

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CSAA Insurance Group, a AAA Insurer Response
3y
Thank you for taking the time to leave a review and sharing your feedback. We are very sorry you didn't have a great experience during your time with CSAA. We respect the hard work of our associates and are committed to providing a positive work environment. Feedback is important to our leaders, so we appreciate you taking the time to share your thoughts with us. If you wish to share additional information about your experience, please contact Human Resources.

Explore other reviews about CSAA Insurance Group, a AAA Insurer

5.0
7 Jul 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

great company to work for

Cons

no complaints from me, great

1.0
4 Jul 2026
Recommend
CEO approval
Business outlook

Pros

- High level of job autonomy, enabling ownership and independent decision-making. - Clear direction and strong guidance from direct leadership, supporting alignment and goal achievement. - Manageable workload with appropriate funding and resources to effectively meet objectives.

Cons

- Misaligned priorities between IT leadership and executive leadership, creating confusion and slowing decision-making. - Organizational dysfunction and lack of coordination among leadership teams, impacting execution and accountability. - Perceived favoritism and inequitable opportunities, affecting morale, trust, and employee engagement.

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