Pros
Solid initial training program. Good facilities and resources.
Cons
Poor management style and culture. Micro-management and strict KPI’s which in reality shouldn’t even be monitored (I know this as I now have much fewer KPI’s, yet I have improved my billings by 1000%+). Outdated advice for business development (in my opinion/experience). Most people at CSG were trained to do this ‘old style’ of recruitment, which involves a lot of hard selling, pestering, chasing (e.g. I was once told by senior management to call up a new client at 10pm at night to try get the invoice paid before the next day, as it was end of period - embarrassing if anything). Times have changed and so has recruitment - this no longer works for the majority of people, and they can see straight through it. It’s about adding genuine value, and what you find is that when you stop pestering people, they enjoy working with you more, and are more likely to turn into long term clients. Also not the best commission structure.