Challenging Experience with Opportunities for Improvement - Senior Business Analyst CTO Labs Employee Review

Dear Former Employee Thank you for taking the time to share feedback about your time at CTO Labs. We value input from all team members, both past and present, as it helps us understand the experience of the team and identify any areas for improvement. We're sorry to hear that your experience didn't meet your expectations. Our goal is to create a positive, supportive workplace with opportunities for professional growth. While we're glad you noticed our efforts to celebrate successes within the team, your feedback regarding client relationship management and company culture is concerning to read because valuing the customer and team collaboration are two of our core values. Restructuring is sometimes necessary in our industry due to changing client needs, but we strive to handle these situations sensitively and with care. While it is our hope that every team member finds a professionally rewarding and lasting place at CTO Labs, we recognise that unfortunately this is not always the case. However your feedback will be shared with the Leadership Team as part of our focus on continuous improvement. We wish you the very best in your future endeavours and thank you for your contributions during your time with CTO Labs. Kind Regards Jane Evans Head of Marketing & Communications