Promises to get you through the door and then nothing - Barista Caffè Nero Employee Review

I was lied to about being trained for Shift Leader and when I'd get the black t-shirt. No support or regular meetings as stated. No sense of being part of a team. Horrendous wastage procedure. Ignorant store manager who was constantly on their mobile. Not trusted to make drinks or work the till on a weekend - I have over 7 years experience in customer service/food service and busier places than Nero! Store manager would disappear in the afternoon to see 'friends' or their friends would come into store on a regular basis - this time could be used to be supporting the staff! Crazy pressure whilst serving. No real opportunities unless you have an understanding store manager. No one to discuss issues with as the area manager and store manager were too cliquey.