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      CarMax

      Engaged employer

      CarMax reviews

      Challenging role with constant demands and IT issues - Cross Functional Store Manager CarMax Employee Review

      5.0
      23 May 2026
      Cross functional store manager
      Recommend
      CEO approval
      Business outlook

      Pros

      The role consists of managing a variety of daily business and logistics tasks alongside managing a sales team and post-sale vehicle service.

      Cons

      You’re all over the place constantly. There’s no end to the number of business issues that require immediate attention, tasks that need to be completed and sales quotas that need to be attained. Combined with IT issues due to aging systems, it is a very sink or swim environment.

      Explore other reviews about CarMax

      5.0
      31 Mar 2026
      Inventory associate
      Recommend
      CEO approval
      Business outlook

      Pros

      Everything is great I love how it is ran

      Cons

      Everything is great the way it is

      1.0
      31 May 2026
      Customer experience consultant
      Recommend
      CEO approval
      Business outlook

      Pros

      Remote work, first 2 weeks of the 2 month training, offers sick time before PTO rolls in

      Cons

      Little to no worklife balance, toxic positivity (like when they called the meeting about taking away our bonuses “exciting news” and tried to gaslight us as to why this was a good thing), extreme micromanagement, listening to our headsets constantly without us knowing, AI rating our metrics, unrealistic expectations, you basically do 4 jobs in one (at Carvana, appraisals / selling, financial applications and documents / EPUs, sales and customer service were ALL DIFFERENT DEPARTMENTS.

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