Interesting Work Environment - Sales Associate CarMax Employee Review

3.0
14 Jan 2023
Recommend
CEO approval
Business outlook

Pros

Good place for someone to learn some basic sales skills and how to deal with people from all different levels of society.

Cons

Company has more rules and regulations, followed by more evaluations than is necessary. Corporate and Local Management is almost "Cult Like" in their dedication to the company. Almost to the point of very little creativity. Corporate Offices in Richmond has people in positions that really not very rounded in their business experience. "In Breeding" is the best way to describe the long-term planning. Sales Training both initial and continuous is poor at best. Need to get some people in this department who know both the job and how to train adult learners. Part Timers are disposable, and it is difficult to make any real money because of the many splits in the compensation methods. Also, number of hours needed to be successful as a part timer almost boarders on Full Time without any benefits.

Explore other reviews about CarMax

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Communication, acknowledgment, recognition, growth, benefits

Cons

Work life balance as a sales manager is difficult when you have smaller children

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

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