It's Ok.. - Sales Manager CarMax Employee Review

3.0
19 Apr 2023
Recommend
CEO approval
Business outlook

Pros

Benefits: tuition reimbursement, medical/dental/eye, stock grants Met some awesome people. Learned some financial literacy

Cons

There has always been a lack of communication between LGMs to Managers and Managers to Associates. The sales managers are are tasked with way too much work to realistically get done aside from also working to make the sales budget. There is no accountability for anyone, and everyone knows it; hence a free for all attitude. This can be a good and bad thing. Problems are never resolved even if brought to management. The training is horrible for every associate in every department. The pay is average. On my 10 year anniversary, 5 of the 70 or so associates that happened to be free gathered in the conference room for cake with my name spelled wrong. Oh and I also received points that transferred into a $300 gift card. Again, for my 10 year anniversary. The hours are long (scheduled 50). Seems even longer when the other managers are not doing what they should be doing. There should never be 1 manager in the building. The sales consultants need to be taught to be more self sufficient instead of relying on the manager to do every little thing,

Explore other reviews about CarMax

5.0
2 Mar 2026
Recommend
CEO approval
Business outlook

Pros

Communication, acknowledgment, recognition, growth, benefits

Cons

Work life balance as a sales manager is difficult when you have smaller children

4.0
13 Jun 2026
Recommend
CEO approval
Business outlook

Pros

The perks of working at CarMax are quite extensive. Associates are offered an aggressive 401k program, Stock Purchasing Plan, in store discounts on sales and service, access to the CarMax Wholesale system, excellent healthcare, plenty of PTO, and at my location we are given as much OT as we want. My coworkers are generally good people, that I enjoy being able to work along side day in and day out. Management is very understanding in regards to calling out sick family emergencies, and schedule requests.

Cons

Despite doing the work of 5 people, and very politely asking for a raise management will not give me more than my 3% annual raise which is the single biggest let down. The bonus change of 2025 being labeled as "exciting" was straight corporate gaslighting unlike anything I've ever seen. Since the start of 2026, as of this review being written we have lost 7 associates largely due to pay, and I am soon to join those associates. Management from the store level up to corporate needs to understand that to retain their top performers they need to be compensated like a top performer. Some members of management are cliquey and moody which is very frustrating to deal with. Quality of Management varies wildly from store to store as well

See reviews by: Helpful|Rating|Date|All