19 Oct 2023
Caravan Restaurants Response
2yThank you for taking the time to share your thoughts and experiences with us. We appreciate your feedback, even though it's concerning to hear about your experience.
We're sorry to learn that you encountered challenges during your time at Caravan, particularly regarding the work culture and management. We take your comments seriously and want to assure you that we're committed to creating a healthy and supportive work environment for everyone in our team.
Your feedback about our values is noted, and we acknowledge that there is room for improvement in ensuring these values are put into practice. We're actively working on implementing more concrete steps to align our actions with our principles and have recently launched guidelines to management on expected behaviours.
Regarding your comments about one individual causing concerns for employees, we take this matter very seriously and will address it to ensure a safer and more positive work environment for everyone. Your input is invaluable to us, and we encourage you to connect with us directly to discuss your concerns in more detail. Please reach out to me on fernanda@caravanrestaurants.co.uk so we can discuss this further.
We believe that every team member's experience is important, and we want to make the necessary changes to create a more supportive atmosphere. We appreciate your feedback and will use it to help Caravan learn and grow.
Best regards,
Fernanda Antonio
Head of People & Culture