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Thank you for your feedback and for your years of service with Solace, now Care Options for Kids. We appreciate the opportunity to address your concerns directly, as transparency and open communication are central to who we are as a company, which is why these changes were accompanied by two town halls and the open offer to call every person on the leadership team for one-on-one conversations.
First, we want to emphasize that while the name has changed, our mission and commitment remain the same: to provide the best support for our team so they can continue delivering exceptional care to the children and families we serve. We have always been, and continue to be, focused on fostering a positive and supportive work environment.
Regarding your concerns about the 401(k) match: this benefit was not eliminated but transitioned into a bonus structure for participating employees. This change ensures that no one lost out on what they previously earned. Additionally, we added paid holidays—something our employees had requested—making this an enhancement, not a reduction.
We understand that changes can sometimes lead to misunderstandings or frustration. However, it’s important not to get caught up in rumors or misinformation. We encourage you to take a closer look at your specific circumstances, as the benefits and opportunities we provide are designed to support our team comprehensively.
We remain committed to improving our offerings where possible, including actively seeking more competitive healthcare options to address industry-wide challenges. While we understand that these benefits may not meet everyone’s ideal, they are far from "shameful" and are structured with careful consideration for the well-being of our team.
Your voice matters to us, and we invite you to share any specific suggestions or concerns directly with management. By working together, we can ensure that Care Options for Kids continues to be an exceptional place to work and grow.
Thank you again for your dedication and the difference you make for the families we serve.