Pros
If you are a Care Companion or Screener, your direct leaders are amazing and helpful. You get from them a really amazing experience and most of the time the clients and your direct leaders are the reason you stay.
Cons
Two times per year the company makes take time off with only half pay that week. The company tries to find many ways to not pay bonus or their 6 month bonus. Every 2 or 3 weeks their is a payment issue. Recent one they send an email saying that they would delay the pay because they had some meetings and they prefer to attend the meetings before paying their employees. The company is understaff and it's hard to keep up with the work. Most employees use their meal time to get work done. If you need overtime has to be requested almost at the start of your shift so they can monitor your work done so they can approve just one hour because that is the max you can request. They force you to buy equipment so you can only work wired to your ethernet router. On the evaluations their not so clear because the SOP is missing a lot so every qa manager evaluated on a different way. If you use PayPal do not apply here. They main issue is with PayPal.