great people working the day-to-day, but toxic culture and leadership - Manager CareDx Employee Review

1.0
7 Oct 2023
Recommend
CEO approval
Business outlook

Pros

Some of the people you work with in the business are great. There’s a good sense of community and collaboration in the way of: “Let’s figure out the best way to do this with what we have.” A lot of people in this company truly do care about the company mission to serve Tx patients.

Cons

Leadership is severely disjointed, siloed, lacks consensus, and are all after their own personal agendas. This is truly at a disservice for the rest of the company and for customers, since many great programs will stall out or fail because senior leaders could not agree or prioritize effectively. Leaders don’t trust their reports to make the right decisions or to provide valuable input, resulting in a culture of toxicity and stasis. Many talented and experienced people have left because they felt undervalued, unheard, or simply could not tolerate the chaos and uncertainty surrounding the fate of their projects. The company has become a shell of what it once was, especially after key players and innovators have taken off and not looked back. Now all you are left with are the inexperienced ‘leaders’ who cannot execute and who are blind or willfully blind to the chronic issues and the loss of talent. Bullying and shaming are rampant throughout the company. You can’t move up unless you suck up to leadership and parade around saying their favorite buzzwords at least 30 times a day, nevermind about showing actual results.

Explore other reviews about CareDx

5.0
9 Sept 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Strong Leadership Mission-Driven Culture Growing Company Innovative Collaborative

Cons

No concerns, this company is moving transplant care forward!

1.0
19 Jun 2026
Recommend
CEO approval
Business outlook

Pros

Lots of autonomy in position. Depending on the RD, most Regional Directors are supportive and not micromanaging.

Cons

For the sales force, CareDx is "penalize for performance" not "pay for performance." Quotas are adjusted harshly each quarter. There is, and has historically been, a very high turnover rate of the Transplant Account Manager (TAM) role at CareDx. This company loses 3-4 strong performing TAM's every 6 months, which is 10% of their sales force, constantly turning over. This company loses top performers because they are not compensated well, they are not losing the bottom performers. Customer accounts have noticed and are aggravated, "Who is our Account Manager now?"

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