Customer experience in focus, but employee experience needs attention - Anonymous employee CareFirst BlueCross BlueShield Employee Review

Toxic leadership in MARCOM starting at the CMO level that rewards pandering and complacency over character and competence. Leadership chooses to micromanage rather than trust and support subject matter experts. Extensive approval process leads to product delays which is then blamed on individual contributors. Frequent organizational changes and high turnover. Do not recommend until culture is addressed.