Avoid - Call Handler Careium Employee Review

Flexible hours ( although this will depend where you work ) Able to work from home They pay up to £50 back if you get an eye sight test - you now get your birthday off every year as paid leave - i work with an amazing team who are always on hand to support one another

Benefits of job - sick pay not great . Unpaid for 3 days then only 2 weeks

The role itself is straightforward once trained. Remote working is available.

Chronic understaffing leading to constant pressure. Annual leave regularly refused even when requested far in advance. Capacity issues used repeatedly without transparency or evidence. Poor communication from management and slow responses to concerns. High workload, rigid targets, and little flexibility. Staff wellbeing frequently mentioned but rarely reflected in practice.