Pros
Good product & operations teams
Cons
1. People do not listen to you! Reporting manager only wants numbers to be achieved even if it means forcing the staff to stay back. 2. They have 4 team leads, 1 assistant manager, 2 senior managers, 1 associate director, 1 sr. director & 1 VP along with 2 in QA for a team of 17 customer success agents. This has to tell you how unwanted the top management is and how frustrating it would be for an agent. 3. The team has been operating for almost 6 years and they do not have any process documents in place. Quality team says you should know what to do! 4. They do not have any training plans in place. 5. Free advice and mechanic stories from the Sr. Director every week. My only request to everyone is, please do not join this team!