Pros
Some great staff that want to do the right thing but don't get the right support or direction. Good exposure to technologies
Cons
Castleton is formed of several IT and software companies and trying to enforce a new culture without any real direction or plan. Understand and appreciate the history of where you have come from. If you dont understand the past, how can you succeed in the future. What is the Mission Statement, what are the core values? Why do what you do? Stop being obsessed by just new customers and new business. Value and appreciate the commitment and spend that long serving customers continue to make- they are likely to be your most profitable relationships!! Staff turn over is incredible, new and existing staff leave every week. Customers have had 5 account managers in the space of 6 months, service desk staff are never around long enough to form relationships with the customer. You need to ask yourself why this is happening. Get rid of the blame culture and stop throwing people under the bus. Very few staff remain from the original companies, Knowledge and expertise just continues to walk out the door and no one seems to be really bothered.