Dedicated team hindered by shifting priorities and overhead - Technical Services Engineer CentralSquare Technologies Employee Review

The Proposals Team is amazing. The manager and director are supportive, knowledgeable, and fair. The team is hard-working, skilled, and friendly. I will miss them! If you are worried about the other reviews about CentralSquare, the Proposals Department has been insulated from cuts (except for a part-time position), and they try to balance the workload for job security.

It is a very large company, so there are some silos between departments.

There are talented people throughout the organization who genuinely care about public safety customers. Many teams work hard despite challenging circumstances, and peers are generally supportive and collaborative.

The biggest challenge is the disconnect between the Executive Leadership Team and the day‑to‑day realities of the business. Strategic decisions often feel top‑down, with limited understanding of operational constraints or customer impact. A strong “sell first, figure it out later” mindset creates ongoing strain across product, engineering, and support. Sales commitments are frequently made without proper scoping, leaving delivery teams scrambling to meet expectations that were never feasible to begin with. Communication is inconsistent across the company. Important updates are often shared late or not at all, and teams are left to interpret shifting priorities on their own. This lack of clarity leads to rework, misalignment, and frustration. Employee development is not a structured priority. Regular 1:1s, weekly check‑ins, or meaningful feedback loops are not consistently practiced, making it difficult for employees to grow, raise concerns, or feel supported in their roles.