3.0
8 Dec 2019
Former employee, more than 1 year
Alexandria, VA
Recommend
CEO approval
Business outlook
Pros
Easy job (for the most part). Some friendly staff members.
Cons
No room for growth. Low wages. Upper management isn't physically around (at the office much), so they don't see all the hard work that goes into the day-to-day. High turn-over rate from support staff. Some catty/gossipy behavior from some members of the female staff, hopefully they're gone at this point. Communication issues between upper, lower management, support staff and the agents. Disorganized system that will eventually fail (yet they refuse to acknowledge or see it). Good luck!