Disappointing Experience - Professional Certero Employee Review

1.0
4 Mar 2025
Recommend
CEO approval
Business outlook

Pros

- Strong Onboarding Experience - Competitive Salary

Cons

When this job was sold to me during the interview and during the initial inductions, Certero made it clear that with their product (which is one of the best in class!) the company was expecting to rapidly grow over the coming months/years. In order to support said growth their recruitment plan focused around getting experienced, proven individuals from larger businesses, to improve their internal processes and procedures, so when the growth happens naturally - the company can cope. On paper this was a very exciting business plan to be a part of, however the reality was starkly different. Upon completing my inductions and beginning to take ownership of my area of the business it quickly became apparent that fulfilling my role was simply, not possible. Whenever I identified an improvement opportunity (which I was actively encouraged to as part of my probation goals) it was met with discouragement and skepticism by Senior Management. This was very confusing to me, I did not and still do not understand why the business would go out of it way to recruit senior staff from large enterprises and then not trust their opinions or judgements. In particular, while I can appreciate them wanting to ensure the new joiners settled and justified their roles first, the responses weren't of understanding - they were openly hostile in both tone of voice and body language. Even in meetings where you had been asked to collaborate with colleagues on new ideas, if it didn't fit senior management's view of how to do it, you were very quickly made to feel negative about even suggesting it. I'd also seen on Teams calls colleagues openly criticised by more senior members of staff for their approaches, when they were simply trying their best and an approach was not documented. It was a bizarre situation to be in when proudly displayed in the office is the company's motto - Connect, Communicate, Collaborate - a motto they do not actively practise based on my experience. Overall there is a very toxic work environment at this business, even in my time relatively short time there I saw multiple people leave as a result of it and looking at other reviews here from even several years ago it appears this is a long term problem that Senior Management (who have created this) have no intention of fixing.

Explore other reviews about Certero

5.0
29 Mar 2021
Recommend
CEO approval
Business outlook

Pros

Productive environment. Well established. Passionate people around you.

Cons

Few teams have no opportunities to grow.

1.0
11 Dec 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fair salary, great product, holiday schedule is good, great people in the staff level

Cons

Working here was like being part of the TV hit reality show survivor with the CEO and co-owners being on separate tribes and alliances plotting against each other to see who can create more chaos. Constant plot twists of new job roles or shifts to new teams to avoid providing you constructive reviews and annual raises, promising to address concerns once getting through the next big process change only to change the process again. They will be sure to axe you before your 2nd anniversary, this is to ensure no employee is protected by UK labor laws. They will conceal these as mysterious and shocking "decisions to leave to pursue other opportunities" to those sticking around still drinking the Kool aid with eyes wide shut! Ironically many staff's resignation comes within days of taking paid leave while upper management seems to play a famous game of Hide and Seek and take more vacation than hours worked. The lack of understanding or care to understand how health benefits work for the employees in the US or make them attainable without sacrificing your first born child is astounding. A unique experience that will build character, resilience, and a strong desire to pursue greener pastures. Never seen so many people "leave" in such a short time frame, never had so many managers in that same short time in my entire career. This is a job, do not expect a career here.

8
See reviews by: Helpful|Rating|Date|All