Pros
Benefits and that is the only PRO, after a few years it’s not even worth staying for.
Cons
The culture in the customer service department is very toxic. They claim to encourage growth but actually prohibit growth depending on whether you’re a favorite or not. Normal coworker side-chatter is shunned with dirty looks from management. People from other departments rarely visit reps even to discuss business because of the discomfort and treatment. Only one rep can be off the phone for a restroom break at a time. Someone would be doing the potty dance and they’d be told to sit back down until the other rep returns. Reps often joked about getting UTI’s all too often because of this. All of these things were reported to HR by several reps, nothing was done to address this treatment. This department is always short-staffed because no one stays for long. The workload is beyond excessive, management is overbearing, passive-aggressive and micromanage, they downplay the amount of work and expect robots and work completion, and most everyone is underpaid. This department is also completely disconnected from the rest of the company. While there’d be a family picnic happening right in front of the windows of the CS department, reps were only allowed an hour to enjoy time with their family while the rest of the company enjoyed a full day with theirs. My family spent most of their time alone at this event, the hour did not suffice and to make matters worse, we’d be working while watching all of this happen right in front of our windows. This is one of the few events we could participate in, the rest we were told we could not attend. CS is on the first level secluded with rare visitations or any interaction with other employees while the rest of the company is interconnected with open cubicles to encourage openness and connectivity. I departed from CGI feeling completely burnt out, uncaring of the loss of my benefits and concerned for my own emotional and mental well-being.
