There's better opportunities for less stress and better pay - IT Support Charter Tech Services Employee Review

There was little to no support from the company, nor organization structure. You will learn many company policies haphazardly and will be reprimanded for not knowing policy beforehand. Be prepared to fight for your job if it conflicts with the CEO's self-interest, and also be ready to get muckraked to keep a client. If you are looking to be undercompensated and ignored by upper management, CTS is for you. I have only communicated with CTS staff 10 times over a period of 3 years.